At Oh Canvas, we process credit card payments securely using Stripe, a fully PCI-compliant American payment processor. Because we operate globally, our payment gateways are located in various regions, including the USA, Canada, the UK, and Singapore.
1. Where does the fee come from?
When your credit card payment is routed through one of our international gateways (such as Canada or Singapore), your bank or credit card issuer may charge a standard foreign transaction fee. Please note: This fee is charged directly by your bank, not by Oh Canvas, and is unfortunately entirely outside of our control.
2. How to avoid this fee in the future
If your bank typically charges international transaction fees, we highly recommend selecting PayPal as your payment method at checkout for future orders. Using PayPal can help you avoid these specific bank-imposed fees while ensuring your transaction remains 100% secure.