We know that receiving your order confirmation email is an important part of your shopping experience. However, some customers occasionally panic when they notice that the preview image in this email does not match the exact personalized design they just created.

If this happens to you, please don’t worry! We want to clarify why this occurs and reassure you that your custom order is perfectly safe.

1. Why does the preview image look different? Sometimes, due to how our automated email system syncs with the design platform, the thumbnail image in your confirmation email might display the default product template or a general promotional image, rather than the final customized mockup you just created.

2. Will I still receive my correct custom item? Yes, absolutely! Even if the thumbnail image shows a blank or default design, our production team receives your exact custom artwork in our backend system.

To ensure your order is correct, please focus on reviewing the text details listed in your email confirmation. As long as the text information is accurate, your order will be printed exactly as you intended. Please check:

• Product Name & Size: The specific item and dimensions you ordered.

• Personalization Details: The specific names, dates, colors, or quotes you typed in.

• Quantity: How many units you bought.

• Order Number: Your unique ID to track your order.

Still worried?

We hope this explanation helps clear up any confusion about the preview images in your confirmation email. You can trust that we are working hard to deliver the exact beautiful item you designed!

If the text details in your confirmation email are incorrect, or if you just want us to double-check your custom design for your own peace of mind, please feel free to Contact Us. Our customer service team is always here to help!