If you see an unexpected extra fee on your bank statement alongside your Oh Canvas purchase, it is likely an international transaction fee charged directly by your bank.
Because we serve customers all over the world, we process our payments using a secure, US-based platform called Stripe. While this allows us to safely accept payments globally, some banks automatically apply a small fee for processing transactions through an international gateway.
Please note: This additional charge comes entirely from your bank or credit card issuer, not from Oh Canvas.
What should I do?
If you have questions about this specific fee, or if your bank has placed a hold on your transaction because it is an international payment, we highly recommend contacting your bank directly. They can explain their specific foreign transaction policies and help authorize your payment!