When your package arrives, you may occasionally be required to pay additional fees such as import duties, customs taxes, or handling fees before the delivery can be completed.
Please keep the following points in mind:
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Local Regulations: These charges are not set by Oh Canvas. They are determined by your local government’s customs policies and are entirely beyond our control.
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Payment Responsibility: Your payment at checkout covers the product and shipping costs only. It does not include any potential customs fees or import taxes.
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Variable Charges: Whether or not you are charged depends on your country’s specific laws and the total value of your order. Not all packages will incur these fees.
We recommend checking with your local customs office if you have questions about the specific import regulations in your area.
If your package is being held at customs and you need assistance with order documentation, please feel free to Contact Us!