Having a card declined is a common issue, but we understand how frustrating it can be when you are trying to place an order! If your payment was refused, please review the common reasons below:

1. Common Reasons for Card Declines

• Incorrect Information: It is easy to accidentally transpose a number. Double-check that your card number, expiration date, and CVV code were entered exactly as they appear on your card.

• Unactivated Card: If your card is brand new or was recently reissued, ensure you have activated it with your bank.

• Expired Card: Check the expiration date to make sure your card is still valid.

• Over Credit Limit: If this purchase exceeds your available balance or credit limit, the transaction will be rejected by your lender.

• Suspected Fraud: Banks sometimes flag online purchases as potential fraud, especially if it is outside your normal shopping habits. You may need to enter a one-time password (OTP) or authorize the transaction via your banking app.

• Closed Account: Ensure your bank account or credit line is still open and active.

• Technical Error: Sometimes, brief system glitches happen. Try refreshing the page or checking out again in a few minutes.

2. What should I do next?

If you have verified that all your information is correct and you have sufficient funds, please call the customer service number on the back of your card. Your bank may simply need your verbal authorization to let the payment process safely.

3. A Secure Alternative: PayPal

If your card is still not working, we highly recommend checking out via PayPal.

• Maximum Security: PayPal provides an extra layer of fraud prevention and encrypts your banking details so you can shop with peace of mind.

• Buy Now, Pay Later: Customers in the US and UK can take advantage of PayPal’s flexible payment options to split the purchase up over several weeks or months.