At Oh Canvas, we offer a 30-Day Full Refund (from the invoice date) and a One-Year Limited Warranty for replacements if your item arrives faulty, damaged, or incorrect. To save you time, we have a “No Return Needed” policy!

1. Eligibility

You can request a full refund (within 30 days) or a free replacement (within 1 year) if:

• The item is damaged, faulty, or missing components.

• The size, color, or custom details are incorrect due to our error.

• The product does not match the description on our website.

2. How to Request (No Return Required)

You do not need to mail anything back to us. Simply Contact Us or email [email protected] with:

• A brief description of the issue.

• Clear photos of the incorrect or damaged item.

• A photo of the original Shipping Label. (Note: Our warranty policy applies only once per order).

3. Refund Processing Time

Once our team approves your refund, the funds will return to your original payment method:

• PayPal: 3 to 5 business days.

• Credit/Debit Cards: Up to 10 business days.

4. Exceptions & Limitations

We cannot offer a free replacement or full refund in the following cases:

• Customer Errors: Typos in custom text, choosing the wrong size, or providing an incorrect shipping address at checkout.

• Change of Mind: Deciding you no longer want the item after it has gone into production.

• Mishandling: Damage caused to the product after it was successfully delivered.

• Expired Window: Requesting a refund after the 30-day period has passed.

For more detailed information, please review our full Refund Policy.