Please be aware that Oh Canvas has no control over packages once they are handled by a third-party forwarding service. We cannot be held responsible for any damage, defects, or loss occurring during the forwarding process.
If your package has not arrived, please follow these steps:
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Verify your info: Double-check that the forwarding address you provided to the service is correct and active.
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Contact your local post office: Reach out to your local post office with your tracking number to check the status of your forwarding request.
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Contact Us for reshipping: If your package is returned to us or cannot be delivered, we can resend it to your new address. Please note that a re-shipping fee will apply for this service.
For further assistance, please Contact Us with your Order ID.