At Oh Canvas, we want to ensure your custom piece fits your space perfectly. Depending on the reason for the exchange, here is how we can assist you:

1. If We Made a Mistake (Free Replacement)

We guarantee the accuracy of our products. If the item you received has the wrong measurements compared to our official size guide, we will immediately send you a free replacement in the correct size at no extra cost to you.

2. If You Want a Different Size (Additional Fee)

If the item you received matches the exact size you originally ordered, but you decide you need a different size, we can still help! We can craft and send you a new item in your preferred size for an additional fee (which covers the new production and shipping costs).

How to Request an Exchange

To initiate a size exchange, please Contact Us right away and provide:

• Your Order ID

• Photos of the item: If you are reporting a sizing error on our part, please include a photo with a measuring tape placed across the item to clearly show the incorrect dimensions.

Our Customer Support team will review your request and guide you through the exchange process as quickly as possible!