Waiting for your personalized artwork is exciting! Most Oh Canvas orders arrive within 3 – 7 business days from the date of purchase. If you’re wondering where your package is right now, you can easily check its real-time status using our official tracking tool.
1. How to Track Your Order
You can track your package’s journey by following these steps:
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Visit our Order Tracking Page
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Enter your Order ID (found in your confirmation email, e.g., #OH12345) and the Email address used for the purchase.
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Click “Track” to see your shipping progress and the carrier details (USPS, DHL, FedEx, etc.).
2. Delivery Timeline: What to expect
Since every Oh Canvas product is uniquely handcrafted, your order goes through two distinct stages:
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Production Time (3 – 7 business days): This includes customizing your design, high-quality printing, and a final quality inspection.
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Shipping Time (7 – 15 business days): This is the time it takes for the carrier to deliver the package to your destination, depending on your location.
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Total Estimated Delivery: Usually within 10 – 22 business days from your purchase date.
3. Why is my tracking not updating?
Don’t worry if you don’t see movement every day! Here are common reasons for tracking gaps:
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“Pre-shipment” or “Label Created”: Your artwork is finished and securely packed. It is currently at our facility waiting for the carrier’s scheduled pickup.
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International Transit: If your package is moving between countries, tracking may not update while it is on a ship/plane or being processed by Customs. Updates will resume once it is scanned by your local post office.
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Standard Gaps: It is completely normal for tracking to stay the same for 3-5 business days during long-distance transit.
4. When should I contact Support?
Please reach out to us at [email protected] if:
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Your tracking status hasn’t updated for more than 7 business days.
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The estimated delivery timeframe has passed, and you still haven’t received your package.
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Your tracking says “Delivered” but you cannot find the package at your address.
5. [IMPORTANT] Shipping Address Check
If your package is taking longer than expected, please double-check the Shipping Address in your Order Confirmation email. If you notice a typo (like a missing apartment number), please contact us immediately.