If your order arrives damaged, has the wrong customization, or is of low quality, Oh Canvas is committed to fixing the issue immediately. You do not need to return the original item.

1. Information Required

To process your request, please Contact Us and provide the following:

• Photos of the item: Clear images showing the damage, defect, or incorrect customization.

• Shipping label: A clear photo of the original shipping label on the package.

• Apparel label: For clothing items, a photo of the size/brand label on the garment.

2. Your Options

Once we verify your request, you can choose one of the following:

• Free Replacement: We will send the item back to production immediately (standard processing times apply).

• Full Refund: we will credit the amount back to your original payment method.

3. Important Policy Notes

• 30-Day Window: Please report any issues within 30 days of your delivery date.

• Our Guarantee: If your replacement item still arrives damaged or incorrect, we will issue a full refund immediately.

We sincerely apologize for the inconvenience and are here to ensure you receive a product you love!