Normally, an order confirmation email is sent to your inbox immediately after you successfully complete your purchase at Oh Canvas. If you haven’t received yours, don’t worry! Here are the most common reasons why this might happen:

1. A typo in your email address It is easy to make a small typo when entering your details during checkout. Even a missing letter can prevent the confirmation email from being delivered to you.

2. The email is in your Spam or Junk folder Depending on your email provider’s strict security settings, our automated confirmation emails might occasionally be flagged incorrectly and end up in your Spam or Junk folder.

• What to do: Please check those folders. If you find our email there, open it and mark it as “Not Spam” or “Important” to ensure you receive future shipping updates without any issues.

3. The order was not fully completed If you closed the checkout window abruptly before the final “Thank You” confirmation page loaded, your order might not have gone through properly. In this case, the system registers it as an incomplete or abandoned cart.

• What to do: We recommend checking your bank or payment account to see if a charge was actually deducted.

Still can’t find it? If you have checked all the possibilities above and still cannot locate your order confirmation, please feel free to Contact Us