It is quite common to receive multiple tracking numbers for a single order at Oh Canvas. If this happens to you, please don’t worry—it simply means your items are being handled in the most efficient way possible to get them to your doorstep.

Here are the main reasons why your order might be split into different shipments:

• Multiple Fulfillment Centers: To ensure the highest quality, different types of products (such as a large canvas and a smaller custom gift) may be handcrafted at different specialized facilities. In this case, each item is shipped directly from its respective location as soon as it is ready.

• Item Availability: If your order contains multiple items and one is ready before the others, we may ship the available item first so you don’t have to wait. The remaining items will follow in a separate package with their own unique tracking number.

• Carrier Transitions: Sometimes, a package is handed over from an international courier to a local carrier (like USPS or DHL) once it reaches your country. During this hand-off, a second tracking number may be generated for the “last-mile” delivery to provide more accurate local updates.

How to track your items: By dividing the order when necessary, we ensure each package is tracked individually. You can use each unique tracking number on the carrier’s website to see the specific progress of every item in your order.

In Conclusion: Receiving multiple tracking numbers is a standard practice to ensure your personalized items are fulfilled and delivered as quickly as possible.

If you have any concerns or notice that one of your packages is delayed, please feel free to Contact Us. Our support team is always here to help you track down your beautiful artwork!