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Where can I find carrier contact information?

Modified on Jan 3, 2023 at 3:52 PM
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Where can I find carrier contact information?

Modified on Tue, 3 Jan, 2023 at 3:52 PM

To find your local carrier’s contact details, go to our Order Tracking page and click “View on carrier site.” On the carrier’s official page, look for the “Last-mile Tracking Number” or “Local Tracking Number.” Use this local number on your local post office’s website (e.g., USPS, Royal Mail, Canada Post) to see specific delivery updates and their contact phone number.

1. Original Tracking vs. Last-Mile Tracking

For international orders, your package often involves two stages:

  • Original Tracking: Follows the journey from our facility to your country.

  • Last-Mile (Local) Tracking: Follows the journey from your local sorting center to your front door. This is the number you need to contact your local delivery person.

2. How to Find the Local Tracking Number

If our tracking page doesn’t list the local carrier’s phone number, follow these steps:

  1. Go to our Track Order page and enter your details.

  2. Click “View on carrier site.”

  3. Look for a second number labeled as “LMN,” “Local Tracking,” or “Delivery Number.”

  4. Copy this number and search for it on Google or the website of your local postal service to find their specific contact page.

💡 Pro Tip: You can also use third-party sites like 17Track.net or ParcelsApp.com. These tools automatically identify the local carrier for you!

3. Why You Need Local Carrier Info

Once the package reaches your city, only the local carrier can assist with:

  • Delivery Instructions: Adding gate codes or specific drop-off notes.

  • Rescheduling: Setting up a new time for a missed delivery.

  • Disputes: Confirming the exact GPS drop-off location if a status says “Delivered” but you don’t see your package.

4. When to Contact Oh Canvas Support?

Reach out to us at [email protected] if:

  • You cannot find a last-mile tracking number after our 10-day production window.

  • The local carrier officially confirms the package is lost or returned to sender.

  • Tracking has been stuck without a local scan for more than 10 business days.

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