Once Oh Canvas has processed and issued your refund, the time it takes for the funds to appear depends entirely on your original payment method and your financial institution.
1. Standard Processing Times
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PayPal: Funds typically reflect in your account within 3 – 5 business days.
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Credit & Debit Cards: It can take 10 or more business days for the credit to post, depending on your bank’s specific processing times and billing cycles.
2. Steps to Take if Your Refund is Missing
If the standard processing time has passed and you still have not received your funds, please follow these steps:
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Check your bank statement carefully: Sometimes, banks post refunds under the exact date of the original purchase rather than the date the refund was actually issued.
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Contact your card-issuing bank: This is the most important step. Banks often hold incoming transactions in a “pending” status for a variety of internal security or processing reasons. Your bank can verify if the funds are simply waiting to clear.
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Contact Oh Canvas Support: If you have spoken directly with your bank and they still cannot locate the transaction, please reach out to us at [email protected]. We will gladly provide you with the official transaction ID and details to help your bank track the refund.