If you are getting an error message when trying to apply a discount code at checkout, here are the most common reasons why:

• Typo or Extra Spaces: Ensure the code is entered exactly as advertised. We highly recommend copying and pasting the code to avoid accidental typos or hidden spaces.

• Order Requirements: Some codes require a minimum purchase amount or only apply to specific items and collections. Double-check the email or promotion details to ensure your cart qualifies.

• Already Used: Most of our promo codes are single-use. If you have already used the code on a previous order, it will not work again.

• Expired Code: Every coupon has an expiration date. Please ensure the promotion is still active.

• Subscriber Exclusives: If the code was sent exclusively to our newsletter subscribers, make sure you are using that exact same email address during checkout.

Still having trouble?

If you have checked the points above and your code still isn’t working, please Contact Us. Be sure to attach a screenshot of your checkout page showing the items in your cart and the promo code you are trying to use. Our support team will help you fix it right away!