If you notice a slight difference between the tracking updates on our website and the details on the carrier’s official site (like USPS, FedEx, or DHL), please don’t worry. This is a common occurrence in international shipping for several reasons:

1. Language and Status Simplification Each shipping carrier has its own technical “language” and internal codes to describe a shipment’s status. To make things easier for you, we often simplify these updates in your Oh Canvas Account or our tracking portal so you can understand exactly where your package is without the technical jargon.

2. Hand-off Between Carriers For many international orders, a global courier (like DHL or YunExpress) will handle the long-distance transit. Once the package arrives in your destination country and passes through customs, it is often handed over to a regional or local carrier (such as USPS in the USA, Canada Post, or Royal Mail) for the final delivery.

• During this hand-off, one website may update faster than the other, or a new local tracking number may be generated.

3. Data Sync Delays There can sometimes be a short delay (usually 24-48 hours) for data to sync between the carrier’s internal system and the tracking page you are viewing.

What should you do?

• Check back in 24 hours: Often, the information will sync up once the package reaches the next major sorting hub.

• Use the local carrier’s site: If your package is already in your country, try entering your tracking number directly into your local postal service’s website for the most detailed “last-mile” updates.

If you have any questions or if the tracking hasn’t moved for more than 10 days, please Contact Us. We are happy to look into our system and provide you with the most accurate, up-to-date information about your shipment!