It can be disappointing to see your tracking status update to “Returned to Sender.” If a package cannot be delivered for any reason, the shipping carrier will automatically send it back to the original return address.

Here are the most common reasons why this happens:

• Incorrect or Incomplete Address: The street name, house number, or zip code provided was incorrect, or the apartment/suite number was missing.

• Move without Forwarding: The addressee has moved, and the carrier does not have a new forwarding address on file.

• Refused by Addressee: The package was refused at the time of delivery.

• Unclaimed Package: The carrier attempted delivery multiple times or held the package at a local post office, but it was not picked up within the required timeframe.

• Damaged in Transit: In rare cases, if a package is severely damaged during shipping, the carrier may return it to us instead of completing the delivery.

What should I do now?

Before reaching out to our support team, please double-check the shipping address listed in your Order Confirmation email.

Scenario 1: The shipping address is 100% correct If the address you provided is perfect, but the package was still returned, it might be due to a carrier error or damage during transit. Please Contact Us immediately. We will investigate the issue and do our best to resend your order as quickly as possible.

Scenario 2: The shipping address is incorrect or incomplete If you discover a typo or missing information in the address you provided at checkout:

• Because every Oh Canvas item is custom-made, we have already invested in the materials and labor for your original order.

• In this case, we will require a re-shipping fee to cover the costs of sending the package to your corrected address once it arrives back at our warehouse.

How to get help: Please send a message through our Contact Us page with your Order ID and the Corrected Shipping Address. Our team will provide you with the next steps and a link to settle the re-shipping fee so we can get your beautiful artwork back on its way to you!