We know you’re excited to receive your personalized artwork! To track your order’s journey, simply visit our Order Tracking Page.
Please note that it usually takes 3-7 business days after your purchase for the tracking information to be updated in our system as your item is being handcrafted.
1. What you need to track your order
Before you start, make sure you have these two pieces of information ready:
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Order ID: Found in your “Order Confirmation” email (e.g., #OH12345).
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Email Address: The exact email address you used to place your order.
Tip: If you can’t find the confirmation email, be sure to check your Junk/Spam folder!
2. Steps to Track (Desktop & Mobile)
Whether you are using a computer or a phone, the process is the same:
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Step 1: Access our website.
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On Desktop: Scroll down to the Footer (bottom of the page) and click on Order Tracking.
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On Mobile: Tap the Menu icon (three horizontal lines) at the top left corner and select Track Order.
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Step 2: Enter your Order ID and your Email address.
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Step 3: Click the “Track” button to see the latest updates on your package.
3. Understanding your Tracking Status
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In Transit: Your package is currently moving between sorting centers (international or local hubs).
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Pending: The courier has received the shipping information, but the physical package hasn’t been scanned at the first facility yet. Please wait 1-2 business days for updates.
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Customs Clearance: For international orders, your package may pause for a few days while being processed by customs officials. This is a standard procedure.
4. [IMPORTANT] Official Support Policy
To ensure your inquiries are handled quickly and securely:
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Official Channel (✔): Only contact us through our website’s form or email [email protected].
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Warning (❌): Do NOT reply to marketing emails, newsletters, or automated shipping notifications. Our support team does not monitor these addresses, and your message will not be received.
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Lost Package? If your tracking status has not been updated for more than 20 days, please contact our official support team immediately so we can investigate or offer a replacement.