Once our Customer Support team has approved and processed your refund, you will receive an email confirmation. The time it takes for the funds to appear in your account depends entirely on your original payment method and your financial institution.
1. Estimated Refund Timelines
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Credit or Debit Cards: It typically takes 3 to 5 business days for the credit to appear on your bank statement. However, depending on your bank’s specific processing times, it may occasionally take up to 10 business days.
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PayPal: Refunds are usually processed and visible in your PayPal account much faster, often within 24 to 48 hours.
2. What if I haven’t received my refund yet?
If you have received a refund confirmation email from us but the estimated timeframe has passed without the funds appearing:
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Check your bank statement thoroughly: Sometimes banks post refunds under the exact date of the original purchase rather than the date the refund was issued.
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Contact your bank or credit card company: Processing times can vary significantly between different financial institutions, and they may be holding the funds in a pending status.
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Contact Oh Canvas Support: If you have spoken with your bank and they still cannot locate the funds, please reach out to us at [email protected]. We will gladly provide you with the transaction ID to help your bank track the refund.