We are so sorry to hear that you need to cancel your Oh Canvas order! If you have just placed your order and changed your mind, please follow these simple steps to submit your cancellation request.

1. Check the 2-Hour Window Policy Because our personalized canvases are custom-made and processed very quickly to ensure fast delivery, your order is only eligible to be canceled within 2 hours of placing it. * After this 2-hour window, the order is locked for production and can no longer be modified or canceled.

• If you have already received a tracking number, the order has been shipped and cannot be canceled.

2. Create a ticket for your request Fill in your accurate order details (Name, Email, Order ID). In the topic selection, choose “I need to cancel my order I just placed” to indicate your request.

3. Choose a specific reason A new drop-down list will appear. Please select the specific reason why you want to cancel your order (e.g., ordered by mistake, found a better price, shipping time is too long, etc.). This helps us improve our services!

What happens next? After submitting the form, you will see a success notification on your screen indicating that we have received your request.

• Communication: We will process your request immediately and will only email you within 48 hours if we need additional information.

• Refunds: Once your cancellation is successfully processed, we will send you a confirmation email. Your full refund will automatically be routed back to your original payment method (bank account or PayPal) within 1 to 5 business days, depending on your bank’s processing time.

If there is anything we can do to address your concerns or assist you further, please let us know. We hope to have the opportunity to serve you better soon!